- London, England, United Kingdom
- Hybrid
- Senior
- 3–5 years
The Senior Analyst is responsible for delivering structured, risk-aware and commercially grounded insight across all operational domains, including Clinical Operations, Medical decision-making, Physical Operations but will focus primarily on Customer Support.
Responsibilities
- Provide analytical oversight across core customer support workflows
- Proactively identify customer experience, compliance, or operational risks and quantify their impact
- Act as a trusted analytics partner to senior Customer Support stakeholders
- Align on quarterly roadmap initiatives with CS leadership
- Scope and structure complex or ambiguous CS and operational questions
Requirements
- Nice to have: experimental design
- Nice to have: A/B testing
- Nice to have: product analytics platforms (Amplitude, Mixpanel)