Technical Support Engineer
Bentley Systems · Posted Nov 5, 2026
- Manila, Philippines
- Hybrid
- Full-time · Associate
- 2–3 years
Provide technical support for users working with iTwin, iModels, Design Review, CAD synchronization, cloud-based workflows, and related Bentley solutions, diagnosing and resolving complex technical issues.
Responsibilities
- Serve as a primary technical support contact for users working with Bentley’s BIC and iTwin solutions, providing support through phone, email, web portals, Bentley Communities, and other support channels.
- Diagnose and resolve technical issues involving product installation, configuration, functionality, iTwin and iModel workflows, CAD synchronization, and cloud-based environments.
- Engage directly with users to understand their technical environments, gather relevant information and logs, ask targeted troubleshooting questions, and identify potential root causes.
- Investigate connectivity and configuration issues across Windows, enterprise networks, and on-premises and cloud environments.
- Troubleshoot networking and connectivity issues involving HTTP/S, TLS/SSL, DNS, firewalls, security groups, proxies, certificates, and timeouts.
Requirements
- Bachelor’s degree
- associate degree
- equivalent professional experience in Engineering, Information Technology, Computer Science, Technical Support, or a related discipline
- Nice to have: MicroStation
- Nice to have: AutoCAD