- Chicago, Illinois, United States +1 more
- On-site
- Full-time · Manager
- $85K–$100K per year
- 10+ years
Keller Postman is seeking an Intake Manager to lead our high-volume mass tort client intake operation. This Intake Manager will oversee offshore contract intake specialists and is the firm's on-site owner of their performance, quality, and compliance.
Locations (2)
- Chicago, Illinois, United States
- Lake Mary, Florida, United States
Compensation
Compensation for the position includes an annual salary of $85,000 to $100,000, commensurate with experience, plus the role is eligible for a year-end discretionary bonus and benefits.
Responsibilities
- Oversee a team of offshore contracted intake representatives and their team leads, setting clear expectations for performance, quality, and client experience.
- Partner with contractor leadership on selecting, onboarding, and ramping representatives, and on adding or reducing capacity as campaign volume changes.
- Set performance goals, review individual and team results, and provide regular feedback and coaching through team leads.
- Address performance and quality issues promptly, escalating to contractor leadership when representatives fall short of firm standards.