Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives
Prepare accurate and timely quotes, including complex pricing and lead time evaluations
Coordinate with internal teams (production, engineering, supply chain) to confirm feasibility, lead times, and specifications
Actively support outside sales team members by assisting with quotes and customer communication, providing product, pricing, and availability information, and helping resolve customer issues and escalations
Research issues, interpret available information, and use critical thinking to solve problems independently
The Deputy Director serves as a strategic advisor to the Director, India Country Office, responsible for strategic advising, executive leadership visits, and strategic communications/reputation management.
Responsibilities
Strategic advising and enterprise alignment
Executive leadership visits and engagement
Strategic communications and reputation management
Representing the Director’s office across internal and external touchpoints
Internal coordination and strategic coherence
Requirements
Advanced degree
Business, international development, or related field
Nice to have: Experience in complex environments
Nice to have: Experience with global or multilateral organizations
The Business Operations Specialist supports the internal operations workflow by checking, assigning, tracking, and closing requests to ensure routine business operations move forward efficiently.
Locations (2)
Grand Rapids, Michigan, United States
Michigan, United States
Compensation
Monthly Pay: $3,721 - $5,558 USD per month
Responsibilities
Review incoming requests from a shared queue and email, identifying the requested outcome, relevant department, current owner, and expected completion date before work begins.
Check submissions for missing details, duplicate requests, and unclear instructions; contact the requester for clarification rather than making assumptions about scope or priority.
Enter tasks and updates in a project management tool such as monday.com, keeping ownership, dependencies, due dates, and next actions visible to the operations team.
Maintain operational trackers using a spreadsheets and data entry tool such as Google Sheets, checking formulas, consistent categories, and source figures before sharing updates.
Complete assigned operational checks, compare task progress against agreed steps, and flag missing inputs that could prevent another colleague from completing their work.