- Lahore, Punjab, Pakistan
- 3–4 years
Manage client relationships across active campaigns, ensuring satisfaction and retention.
Responsibilities
- Serve as the primary point of contact for assigned clients across live campaigns.
- Set and reinforce expectations around lead quality, delivery criteria, and billing models such as PPL, VP, and content led initiatives.
- Monitor campaign performance, lead acceptance, utilization, and budget pacing.
- Proactively identify risks related to dissatisfaction, refunds, or under utilization.
- Handle client queries and escalations in a professional and timely manner.