- London, England, United Kingdom
- Senior
Senior Scheduling Analyst responsible for creating, validating and publishing accurate workforce schedules for contact centre operations, coordinating with BPO partners and internal stakeholders to optimise staffing and service levels.
Responsibilities
- Build, validate and publish schedules on time using demand forecasts and staffing requirements
- Coordinate BPO schedule delivery and shared work across sites and vendors
- Partner with Training, Quality and Operations to schedule coaching and learning activities
- Manage leave allocation and tracking within agreed limits
- Amend task allocations within schedules in response to incidents and issues