Director of AI Strategy & Solutions – Global Contact Centre
SS&C Technologies · Posted Nov 5, 2026
- Basildon, Essex, United Kingdom
- Hybrid
Lead AI vision and strategy for a global contact centre, designing, implementing and governing AI solutions across voice, chat and digital channels.
Responsibilities
- Own the AI vision and strategy for the global contact centre
- Lead AI solution design, development and delivery
- Identify, prioritise and deliver AI transformation opportunities
- Lead AI technology selection and integration
- Drive innovation through market intelligence and industry best practices