Live Chat Specialist
Talentoma · Posted Nov 12, 2026
- Remote, United States
- Remote
- Full-time
- $4K–$5K per month
This role answers customer questions through live chat and email, helping customers understand products and services and resolve routine issues.
Compensation
Monthly Pay: $3,557 - $4,962 USD per month
Responsibilities
- Review incoming conversations through a live chat such as Intercom
- Check customer details and previous interactions in a CRM such as Microsoft Dynamics 365
- Handle email requests through a support platform such as Freshdesk
- Consult a knowledge base such as Confluence
- Ask focused questions and provide customer education
Requirements
- High school diploma or equivalent
- Nice to have: 1-2 years of live chat, email support, or related customer service experience
- Nice to have: queue-based support setting