- Anaheim, California, United States
- Full-time
- $95K–$105K per year
- 4+ years
Own, build, and continuously improve the systems Econolite's Technical Support organization runs on, including Jira Service Management, CRM integrations, AI support agent, and knowledge base.
Compensation
The base pay range for this full-time exempt position is $95,000.00 - $105,000.00 per year plus benefits.
Responsibilities
- Administer and configure Jira Service Management environment
- Build and maintain customer and distributor support portal
- Design and maintain Level 1 and Level 2 queues, workflows, SLAs, escalation paths, and automation rules
- Extend ticket model to cover hardware and software issues
- Maintain controlled pick lists for customers, products, models, and software/firmware versions
Requirements
- Bachelor's degree in Information Systems, Computer Science, or related field
- Nice to have: Microsoft Power Platform
- Nice to have: Azure
- Nice to have: Power BI
- Nice to have: Confluence