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- Oklahoma City, Oklahoma, United States
- On-site
- Entry
Tier I Help Desk Technician providing front-line support for corporate and field requests, ensuring proper computer operation and SLA compliance.
Responsibilities
- Identify, diagnose, and resolve computer related issues for corporate and store employees
- Field necessary requests to the Support Center via telephone and e-mail
- Evaluate documented resolutions and analyze trends
- Record, track and document the Support Center request problem-solving process
- Assist in software releases and roll-outs according to Change Management best practices
Requirements
- HS Diploma or equivalent required
- College diploma or university degree in computer science preferred
- Nice to have: CompTIA A+ Certification