- Allentown, Pennsylvania, United States
- 2–3 years
Responsible for coordinating patient and insurance billing for a multi-specialty orthopaedic group, managing the entire revenue cycle, and ensuring accurate medical records and patient payments.
The Contact Center Specialist role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements. This role will utilize multiple internal systems to assist with overall patient billing needs.
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.