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Sea Logistics Customer Care Expert

Kuehne + Nagel Inc. · Posted Nov 5, 2026

Tokyo, Tokyo, Japan
On-site
Full-time

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Supporting customers by providing helpful information, responding to complaints, and ensuring customer satisfaction with products, services, and features within Sea Logistics.

Responsibilities

Drive customer engagement, satisfaction, retention and reactivation in close cooperation with field sales and operational care centres (OCC).
Establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting.
Qualify customer inquiries and provide quotations within the given price band, following up to ensure quotations are accepted and closed.
Support customer onboarding in line with working instructions, ensuring transfer of customer requirements into KN systems.
Qualify and enter customer orders into the operational execution process.

Skills

Leadership skills Customer relationship management Time management Knowledge of logistics operations, products and services

MTKIMDN Sales & Marketing Department Head

MTKIMDN Sales & Marketing Department Head

Responsibilities

Requirements

Skills

Sea Logistics Customer Care Expert

Responsibilities

Skills

Benefits