- Brampton, Ontario, Canada
- Senior
- 7+ years
Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX.
Responsibilities
- Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams.
- Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps.
- Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
- Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions.
- Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.
Requirements
- Nice to have: AI licensing
- Nice to have: consumption models
- Nice to have: total cost of ownership
- Nice to have: KCS
- Nice to have: KMI