- Warsaw, Mazovia, Poland
- On-site
- PLN 7K–PLN 15K per month
- 1–3 years
Act as the first point of contact for post-sales technical support, diagnose and resolve issues, build knowledge base, and coordinate with internal teams to ensure customer satisfaction.
Compensation
Monthly Gross Compensation Range: zł7.083,30 - zł14.700,00 Per Month
Responsibilities
- Act as the first point of contact for post-sales technical support by phone, email, portal and ticket
- Validate case completeness and accuracy, confirm product eligibility and support entitlement, classify by product line, issue type and severity, acknowledge to the customer and start the service level clock
- Carry out first-line diagnosis against documented procedures, the knowledge base and product documentation, and resolve what can be resolved from the desk
- Work directly with technicians on site, taking their findings and turning them into a case others can act on
- Consult the Field Application Engineering team on technical questions the desk cannot answer, without handing the case away
Requirements
- Technical degree, diploma or equivalent technical training
- Nice to have: data centre cooling
- Nice to have: power distribution equipment
- Nice to have: equipment monitoring
- Nice to have: communication systems