- Montreal, Quebec, Canada
- Hybrid
- Full-time · Manager
- $85K–$128K per year
- 5+ years
Lead and mentor forecasting analysts, develop and maintain demand forecasts and capacity models for Canadian Operations Workforce Management.
Compensation
Salary Range: 85,000/85 000 - 128,000/128 000
Responsibilities
- Lead and mentor Forecasting Analysts
- Design, maintain, and refine forecasting models and resource plans
- Investigate business processes and create sophisticated models of business workflow and demand patterns
- Measure and forecast demand across multiple business units using forecasting techniques and statistical approaches
- Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Requirements
- Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
- Nice to have: Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
- Nice to have: forward-looking capacity plans
- Nice to have: hiring recommendations
- Nice to have: skilling bottlenecks