- Syracuse, New York, United States
- Hybrid
- $40K–$55K per year
- 3+ years
Provide customer support and troubleshooting for HealtheConnections’ health information exchange services.
Compensation
$40,000-$55,000 is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
Responsibilities
- Serve as a primary point of contact for customer inquiries, service requests, and support issues via phone, email, and tickets
- Be a subject matter expert for Customer Services processes and how HealtheConnections’ services work
- Troubleshoot and resolve customer issues while ensuring timely follow-up and resolution
- Maintain accurate customer records, user accounts, and system documentation
- Support customer credentialing and customer experience initiatives
Requirements
- Associate's degree or higher in Business, Communications, Healthcare Administration, Information Technology