- Nanakramguda, Telangana, India
- Senior
- 7+ years
Lead and manage Knowledge and AI-assisted content operations within Medtronic’s Global IT Support Organization.
Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
Responsibilities
- Review the knowledge queue and AI-drafted suggestions; apply style, metadata and route for approval.
- Tune synonyms and semantic search; run UAT for a new Agent Assist snippet addressing the top call driver.
- Lead a KCS huddle with Content Owners; convert Problem RCA into a reusable article; configure Virtual Agent intent hints.
- Publish a mini-report from the Knowledge dashboard highlighting precision/recall and zero-result trends.
- Operational owner of the day-to-day Knowledge process and AI-assisted content operations.
Requirements
- Bachelor’s or Master degree or equivalent
- Nice to have: ITIL 4 practice-level or Managing Professional
- Nice to have: multi-language content pipeline
- Nice to have: A/B testing design
- Nice to have: GenAI moderation workflows