- New Delhi, Delhi, India
Responsibilities
- Monitor and manage incoming support tickets related to the iTRAC application
- Prioritize and categorize tickets based on urgency and impact
- Collaborate with users and stakeholders to gather necessary information for issue resolution
- Ensure timely updates and communication with users regarding the status of their tickets
- Oversee the scheduling and execution of batch jobs within the iTRAC application
Requirements
- B Tech
- Nice to have: Jira
- Nice to have: ServiceNow
- Nice to have: Autosys
- Nice to have: MFT