- Aurora, Colorado, United States
- Entry
- 0–1 years
Providing first-line support for hardware, software, and technology issues through live chat and service requests using diagnostic tools and AI.
Compensation
competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity
Responsibilities
- Provides basic first-line support for hardware, software, and technology issues through live chat and service requests
- Uses enterprise-authorized AI capabilities to speed up issue triage and knowledge capture
- Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
- Contribute to the improvement of processes and procedures by identifying optimization areas
Requirements
- Nice to have: troubleshooting techniques
- Nice to have: documentation
- Nice to have: procedure documentation
- Nice to have: root cause analysis