- Ashburn, Virginia, United States
- Hybrid
- Full-time · Mid
- $90K–$95K per year
- 4+ years
Support and engineer a distributed enterprise macOS environment, bridging end‑user support and platform engineering.
Compensation
$90,000 - $95,000
Responsibilities
- Provide onsite desk‑side, walk‑up, and appointment‑based support for macOS users
- Perform Tier II–IV troubleshooting of macOS, device‑management, and application issues
- Resolve assigned tickets in the ticketing system
- Support common enterprise and third‑party macOS applications
- Execute patching events through the management platform
Requirements
- Bachelor’s degree in information systems or a related field
- Nice to have: Jamf Certified Tech (200)
- Nice to have: Jamf Certified Admin (300)
- Nice to have: Apple Certified Support Professional (ACSP)
- Nice to have: ServiceNow