- Remote, United States
- Remote
- Full-time · Senior
- $140K–$160K per year
- 13+ years
Manage and oversee ServiceNow platform operations, ensuring software license compliance and driving incident and commercial governance across federal-aligned managed services environments.
Compensation
The annual salary for this position is between $140,000 - $160,000 depending on the experience and other qualifications of the successful candidate.
Responsibilities
- Manage and oversee ServiceNow platform operations from a business governance perspective
- Lead license reconciliation, entitlement governance, and optimization across multiple environments
- Interpret customer contracts, purchase orders, and commercial agreements to define license entitlement models
- Provide governance and executive oversight during Major Incidents (P1/P2)
- Develop executive dashboards, compliance reports, and KPI scorecards
Requirements
- Nice to have: Managed Services Provider environments
- Nice to have: software license optimization
- Nice to have: entitlement management
- Nice to have: reporting frameworks