- Capellen, Luxembourg, Luxembourg
- On-site
- Senior
Security Managed Services Engineer focused on managing escalated technical incidents, providing 4th line support, and enhancing infrastructure via zero trust architecture and firewalls.
Responsibilities
- Managing and resolving escalated technical incidents
- Proactively investigating and addressing issues to meet SLAs
- Providing fourth-line support for complex incidents and requests
- Enhancing infrastructure using next-gen firewall and zero trust security architecture
- Coaching and mentoring L1, L2, and L3 teams
Requirements
- Bachelor's degree in IT/Computing or equivalent work experience
- Nice to have: ServiceNow