- Houston, Texas, United States
- 3–5 years
Supports daily operations of the data center through technical execution, customer support, incident response, vendor coordination, and facility oversight.
Responsibilities
- Provide professional customer support via phone, email, face‑to‑face interaction, and internal ticketing systems.
- Manage trouble tickets, service requests, alarms, and remote hands tasks from initiation through resolution.
- Ensure timely completion of customer installs, capacity checks, testing, and closeout activities.
- Monitor, troubleshoot, and escalate issues involving DataBank infrastructure, including BMS, security systems, cameras, and access control.
- Install, test, and document Cat5/6, and fiber cabling in accordance with DataBank standards.
Requirements
- High school diploma or equivalent
- Associate degree or coursework in a related field
- Nice to have: Previous NOC, SOC or data center experience
- Nice to have: Familiarity with fiber circuits
- Nice to have: Experience with basic hardware troubleshooting, including replacement of hard drives, memory, and motherboards