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Fully Onsite Call Center Representative

TEKsystems · Posted Oct 26, 2026

Plymouth, Michigan, United States
On-site
Contract · Associate
$21–$21 per hour

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The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high-quality service in a fast-paced environment.

Compensation

The pay range for this position is $21.00 - $21.00/hr.

Responsibilities

Respond to inbound inquiries and document interactions
Handle high-volume inbound calls from members, pharmacies, providers, and partners
Conduct follow-up outbound calls to provide updates and resolve issues
Respond to questions involving confidential or sensitive information following HIPAA and internal compliance guidelines
Navigate and utilize multiple software platforms including benefit tools, authorization systems, member databases, and communication logs

Skills

call center experience HIPAA compliance data entry software platform navigation performance metrics customer service benefit tools

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