Technical Services Analyst
Wenco (a Hitachi Construction Machinery subsidiary) · Posted Nov 3, 2026
- Remote, Canada
- Remote
- Full-time · Entry
- $80K–$95K per year
- 1–5 years
Front line support for mining clients, resolving software, hardware, and network issues and providing training and implementation assistance.
Compensation
Base salary of $80,000- $95,000, commensurate with experience and qualifications.
Responsibilities
- Provide timely phone, email and remote-access support to existing clients
- Triage and own client issues through to resolution, documenting every case in the issue-tracking system
- Troubleshoot software, hardware and network problems remotely, applying root cause analysis
- Escalate complex cases with complete documentation and context
- Support implementations and upgrades, mainly through remote preparation and coordination, and travel to site when a project needs extra hands
Requirements
- Diploma or degree in electronics, engineering, computer science, mechatronics or a related IT or mining discipline, or equivalent practical experience