- Sofia, Sofia, Bulgaria
- On-site
- Full-time · Mid
- 4–7 years
The Account Billing Manager (ABM) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).
Responsibilities
- Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution)
- Works with customer to enable invoicing (follow-up on any missing information)
- Manage disputes on invoicing, ensuring correct and timely resolution
- Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution
- Ensure delivering to business expectations based on the signed SOW
Requirements
- Degree level in business, communication and/or IT
- Nice to have: customer relationship management (CRM)
- Nice to have: customer service
- Nice to have: customer experience management
- Nice to have: account management