- Beijing, China
- CN¥298K–CN¥530K per year
- 2–4 years
Serve as the primary technical point of contact for strategic partners, delivering timely and accurate support across all supported products and platforms
Compensation
Base Salary Range: ¥298,100 – ¥529,900 CNY gross
Responsibilities
- Investigate complex technical issues end-to-end
- Own and drive high-profile technical escalations
- Build and maintain strong working relationships with internal teams
- Prioritize and manage a queue of concurrent customer issues
- Create and maintain knowledge articles and internal documentation
Requirements
- Bachelor's degree in a technical field or related experience
- Nice to have: diagnostic tools such as Kibana, Charles Proxy, Wireshark, or Postman
- Nice to have: basic knowledge of Java, Objective-C, or C#
- Nice to have: LLM tools such as Claude, Cursor, or Codex