The Technician serves as the first point of contact for users seeking technical assistance and responsible for (1) delivering remote IT support (2) creating, maintaining, and using knowledge articles and (3) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Walk up support consists of front-line IT Support.
Responsibilities
Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
Provide comprehensive Walk up, phone, or chat support for the efficient resolution of incidents & requests of end-users.
Partner with other IT teams in the development, testing & implementation of commercially & internally developed solutions
Assist in various scopes of the Service Desk as needed by the business.
Requirements
HS Diploma
Associates Degree
bachelor’s degree in information technology, or related discipline
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