Director, Delivery
Intercontinental Exchange Holdings, Inc. · Posted Nov 6, 2024
- Pune, Maharashtra, India
- Manager
- 12+ years
Director of Delivery for DDS Operations, leading Human-in-the-Loop operations and driving transformation for AI integration.
Responsibilities
- Direct multiple operational teams and multiple projects simultaneously
- Focus on operational transformation, optimization, client delivery and business planning
- Manage and scale existing Human-in-the-Loop operations, ensuring quality, throughput, and SLA commitments
- Develop and execute multi-year operating strategies, transformation roadmaps, and organizational change initiatives
- Align people, process, technology, and data investments with business objectives
Requirements
- Bachelor's degree required; advanced degree preferred
- Nice to have: people management
- Nice to have: operational excellence
- Nice to have: hiring management
- Nice to have: client management