- London, England, United Kingdom
- Hybrid
- Full-time
- 7+ years
Lead Account Manager – UK (Customer Expansion & Retention)
Responsibilities
- Drive ARR Expansion & Retention: Own commercial growth, renewal execution, and expansion across your assigned book of UK accounts, exceeding net-new ARR and quota targets.
- Orchestrate Seamless POD Collaboration: Work in tight alignment with your dedicated Customer Success Managers (CSMs) in an integrated Pod structure—combining forces to drive deep product adoption, identify health red flags early, and eliminate churn risk.
- Master Value-Led Expansion: Champion the core Freshworks portfolio—anchored by our flagship ITSM suite—while capitalizing on our latest strategic acquisitions to bring cutting-edge solutions to market, uncover high-impact use cases, and significantly expand customer ARR.
- Engage IT to CIOs: Serve as a credible, consultative partner who can dive deep into technical workflows with IT teams and seamlessly elevate conversations to deliver strategic, board-level impact briefings to CIOs and executive sponsors.
- End-to-End Renewal Management: Own commercial renewal cycles from strategy through procurement negotiation and contract execution, ensuring predictable forecasting and zero surprise churn.
Requirements
- Bachelor’s or Master’s degree (or equivalent practical experience)