- South Africa
- Contract
- ZAR 25K–ZAR 32K per year
- 3+ years
Technical Support Engineer responsible for tier‑2/tier‑3 customer support, diagnosing and resolving complex issues on a multi‑tenant B2B SaaS platform.
Compensation
Salary: 25,000 ZAR to 32,000 ZAR
Responsibilities
- End‑to‑end case resolution
- Manage inbound queue via Intercom, triage by severity and business impact
- Conduct deep diagnostic investigations
- Reproduce issues in staging/test tenants
- Package and elevate verified defects to Product Lead
Requirements
- Nice to have: cybersecurity domain exposure
- Nice to have: secure email gateways
- Nice to have: human risk management platforms
- Nice to have: KnowBe4
- Nice to have: Proofpoint