- San Jose, California, United States
- On-site
- 8+ years
Solution Architect responsible for designing scalable, reliable ServiceNow-based learning solutions.
Responsibilities
- Architect end-to-end solutions for the ServiceNow University product
- Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems
- Collaborate with product managers, platform engineers, and solution architects across CCX
- Design extensible APIs, integration frameworks, and workflow automation patterns
- Partner with engineering teams to translate business requirements into technical designs
Requirements
- Nice to have: ServiceNow University
- Nice to have: SaaS platforms
- Nice to have: enterprise digital workflows
- Nice to have: customer service systems
- Nice to have: AI/ML-powered customer service use cases