- Remote, United States
- Remote
- Full-time
- 1+ years
Provide technical support, onboarding, and troubleshooting for enterprise clients of Keeper Security’s cybersecurity platform.
Responsibilities
- Maintain a daily pipeline of incoming tickets, chats, and calls to resolve platform inquiries, account setup requests, and foundational product questions
- Host live troubleshooting calls with clients to guide them through platform features and resolve technical roadblocks
- Master the core Keeper Security product suite, developing deep knowledge across web, desktop, and mobile vault platforms
- Troubleshoot standard technical issues including password resets, multi factor authentication reconfiguration, user permissions, and basic platform error messages
- Follow established standard operating procedures and identify when issues require escalation to Senior Customer Support Representatives or Junior Systems Support Engineers
Requirements
- Nice to have: CompTIA Security Plus
- Nice to have: CompTIA A Plus
- Nice to have: ServiceNow
- Nice to have: Help Scout
- Nice to have: Salesforce