- Remote, Canada
- Remote
- Contract
- $30–$40 per hour
- 2+ years
Support customers by handling parts inquiries, providing technical guidance, processing orders, and delivering outstanding customer service in the aftermarket parts sector.
Compensation
The pay range for this position is $30.00 - $40.00/hr.
Responsibilities
- Respond promptly to customer inquiries regarding parts availability, pricing, and ordering processes.
- Process customer orders, including credits, returns, and order modifications, ensuring accuracy and completeness.
- Support customers with parts identification and provide tailored recommendations based on their operational needs.
- Maintain and develop strong customer relationships to encourage loyalty and drive repeat business.
- Follow up on customer issues and resolve order‑related concerns in a timely and professional manner.
Requirements
- DEC
- AEC
- Nice to have: mechanical experience
- Nice to have: parts sales
- Nice to have: manufacturing industry experience