- Plano, Texas, United States
- Internship · Intern
Internship focused on developing data-driven and AI-assisted solutions to improve operational efficiency and customer self-sufficiency in Samsung’s 4G and 5G wireless network operations.
Responsibilities
- Analyze historical incident and ticket data to identify recurring issues, failure trends, and predictive indicators
- Evaluate technical content and recommend efficient troubleshooting steps
- Automate repetitive analysis and develop operational dashboards
- Improve knowledge organization and retrieval
- Create self-service guidance for common customer issues
Requirements
- Graduate degree in Telecommunications, Electrical/Computer Engineering, Computer Science, Data Science, or related field