- Jacksonville, Florida, United States
- Senior
Platform Activation Lead responsible for guiding product engineering teams through platform adoption and transformation within fintech.
Responsibilities
- Build trusted relationships with product engineering leaders and teams across an assigned portfolio.
- Establish repeatable engagement rhythms, including partnership reviews, feedback sessions, surveys and structured follow-through.
- Guide teams through platform adoption, engineering‑process changes, new capabilities and evolving operating models.
- Define and track adoption, engagement, customer experience, relationship health and feedback‑action measures.
- Analyze qualitative and quantitative feedback to identify adoption barriers, recurring friction, risks and improvement opportunities.
Requirements
- Degree in a relevant discipline or an equivalent combination of education, training and practical experience
- Nice to have: supporting enterprise‑scale platform adoption
- Nice to have: designing adoption dashboards
- Nice to have: feedback programs
- Nice to have: customer experience measures