- Pittsburgh, Pennsylvania, United States
- On-site
- Full-time
- $106K–$130K per year
Serve as a first-line technical responder for fielded robotic systems, diagnosing and resolving user and operator issues, coordinating with remote teams, and providing backup onsite support.
Compensation
The base salary range for this role is $106,000- $130,000 per year.
Responsibilities
- Serve as a first-line technical responder for fielded systems
- Triage incoming issues by gathering context, identifying severity, reproducing problems, documenting findings, and escalating when necessary
- Develop a deep understanding of Lab37’s robotic systems, user interfaces, workflows, and operational procedures
- Coordinate with remote teams to restore systems quickly and safely
- Act as a backup for field services and onsite assistance, including support for deployments and issue resolution in the field
Requirements
- Nice to have: Spanish language proficiency
- Nice to have: applications engineering
- Nice to have: technical support
- Nice to have: field support
- Nice to have: systems operations