- Brownsville, Texas, United States
- On-site
- Full-time · Associate
- 2+ years
Responsible for risk management and customer service in a call center environment, handling complex financial and fraud-related inquiries.
Responsibilities
- Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
- Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes
- Provide world-class customer service through empathy during complex and escalated customer issues
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
Requirements
- Bachelor's degree in finance, risk management, accounting or related field (not required)