- Tampa, Florida, United States
- On-site
- Full-time · Entry
The Service Desk Associate is the initial point of contact for all technology-related issues within the health system, providing technical support, troubleshooting, and training assistance.
Responsibilities
- Respond to telephone calls for technical support
- Perform warm call transfers to specific IT teams for continuity of technical support
- Logging all help desk interactions and providing quality and thorough documentation
- Effective use of the help desk software
- Accurately transferring unresolved tickets to appropriate team(s)