- India
- Entry
- 0–2 years
Provide first- or second line technical support for structural simulation products to customers in Japan and to members of the Japan support team.
Responsibilities
- Provide first- or second line technical support for structural simulation products to customers in Japan and to members of the Japan support team.
- Work with the Japan support team to understand customer questions, reproduce reported issues, collect relevant technical information, and investigate potential solutions.
- Depending on the case and your level of technical readiness, communicate directly with customers and manage technical support cases from initial inquiry through resolution.
- Apply fundamental knowledge of structural mechanics, finite element analysis, numerical methods, and simulation techniques to diagnose customer issues.
- Provide clear, accurate, and timely updates to customers and internal stakeholders in English and, where applicable, Japanese.
Requirements
- Bachelor’s or Master’s degree in Mechanical Engineering, Applied Mechanics, Aerospace Engineering, Automotive Engineering, Civil Engineering, or a related engineering discipline.