- Tamworth
- Contract
- Competitive compensation
Handle motor claims from notification to resolution, providing customer service and coordinating with internal and external stakeholders.
Responsibilities
- Act as first point of contact for customers reporting motor claims
- Accurately capture and record claim information on internal systems
- Manage claims through the claims lifecycle ensuring timely progression and resolution
- Handle inbound and outbound telephone calls with customers and other stakeholders
- Provide regular updates and guidance to customers throughout the claims process
Requirements
- Nice to have: insurance
- Nice to have: financial services
- Nice to have: regulated environment
- Nice to have: customer complaints
- Nice to have: service standards