- Hyvinkää, Uusimaa, Finland
- Manager
- 3–5 years
Oversee Customer Service Operations team responsible for non-standard, complex and configurable orders, ensuring operational excellence, customer satisfaction, safety and quality.
Responsibilities
- Lead, manage and develop the Customer Service Operations team responsible for non-standard, complex and configurable orders, including escalated cases.
- Set clear priorities and objectives, monitor team performance, and ensure agreed KPIs, service levels and quality standards are consistently achieved.
- Coach and support team members, fostering professional development, effective collaboration and a culture of open communication and knowledge sharing.
- Oversee daily operations and ensure customer enquiries and critical cases are handled promptly, professionally and effectively.
- Maintain proactive communication with internal and external stakeholders, providing transparency on performance, exceptions and improvement actions.
Requirements
- bachelor’s or master’s degree, or equivalent experience