- Waterloo, Ontario, Canada
- On-site
- CA$142K–CA$145K per year
- 7+ years
Lead the strategic, operational, and organizational design of Google’s global support workforce, driving headcount governance, supply-demand modeling, and workforce architecture.
Compensation
Canada: $142000 - $145000 (CAD) + 15% bonus target + equity + benefits
Responsibilities
- Lead end-to-end headcount approvals, regular reporting, and executive reviews
- Partner with Finance, HR, and Pillar leads to maintain a synchronized single source of truth for budgeted and actual headcount, providing variance analysis, risk assessments, and hiring velocity tracking
- Build resourcing models for volume and non-volume environments, translating strategic initiatives into explicit staffing plans
- Define Cloud Support's job architecture, role boundaries, job families, and career expectations
- Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards
Requirements
- Bachelor's degree or equivalent practical experience
- Nice to have: MBA
- Nice to have: Master's degree
- Nice to have: CSCMP certification
- Nice to have: job family shaping