Serve as a first-line technical responder for fielded systems, alternating on-call responsibilities and helping resolve user, operator, and customer-reported issues.
The base salary range for this role is $106,000- $130,000 per year. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
- Serve as a first-line technical responder for fielded systems
- Triage incoming issues by gathering context, identifying severity, reproducing problems when possible, documenting findings, and escalating clearly when engineering or field support is required
- Develop a deep understanding of Lab37’s robotic systems, user interfaces, workflows, operational procedures, and common failure modes
- Coordinate with remote teams to restore systems to working condition as quickly and safely as possible
- Act as a backup for field services and onsite assistance, including support for deployments, troubleshooting escalations, system checkout, customer/operator support, and issue resolution in the field
- Nice to have: Spanish language proficiency
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- Voluntary insurance: accident, critical illness, hospital indemnity
- Optional supplemental life insurance
- Pet insurance discount
Triage and Application SpecialistNewLab37 · Pittsburgh, US