- India
- 8–10 years
Provide advanced technical and product support for optical products, handle complex cases, and serve as a key point of contact for customer escalations and issue resolution.
Responsibilities
- Provide advanced technical support and troubleshooting for optical products
- Handle complex technical issues at the solution and system levels
- Act as the key interface between customers, TEC, and R&D teams
- Track customer issues through resolution and provide regular updates
- Collaborate with cross-functional teams to strengthen product knowledge
Requirements
- Bachelor’s degree in Engineering (B.E./B.Tech)
- Nice to have: fast-paced global environment
- Nice to have: 24x7 support model
- Nice to have: proficiency in case management tools
- Nice to have: organizational skills