- Hybrid
- 5–8 years
Manage complex telecom order management activities in a hybrid work model.
Responsibilities
- Manage end to end telecom order management activities by validating order details coordinating with internal teams and ensuring accurate and timely order fulfillment across the order to cash cycle.
- Execute customer specific order processing steps by interpreting telecom product configurations and applying business rules to prevent errors and rework.
- Monitor order queues and voice based requests by prioritizing critical cases and resolving order blocks or discrepancies within agreed timelines.
- Handle voice based customer and stakeholder calls by capturing requirements clarifying order information and documenting all updates in the system of record.
- Perform root cause analysis on failed or delayed orders by identifying process gaps and recommending corrective actions that improve order quality.
Requirements
- Nice to have: ITIL Foundation certification
- Nice to have: service management credential