- Kansas City, Missouri, United States
- Contract · Mid
- $42K–$75K per year
- 3+ years
Provide tier 1 help desk support for the Navy-Marine Corps Intranet, including troubleshooting, monitoring, and incident correlation.
Compensation
$29.37+\n\nPay Range $41,600.00 - $75,200.00
Responsibilities
- Serve as initial point of contact for IT related problems
- Provide phone and online support to users
- Perform troubleshooting and resolve technical issues
- Follow escalation protocols
- Provide health and status monitoring of the networks
Requirements
- High school Diploma or General Equivalency Diploma (GED)
- Nice to have: IT ticketing system experience
- Nice to have: remote desk takeover tools