- Kenilworth, New Jersey, United States
- Senior
- 7+ years
Own the success of a portfolio of Diversified’s most complex and strategic managed services clients, combining Customer Success Management with acting Service Delivery Manager accountabilities.
Responsibilities
- Align with clients on measurable business outcomes and OKRs at onboarding
- Build executive relationships and act as a trusted advisor
- Lead quarterly executive business reviews
- Track and document value realization and ROI
- Build a strategic roadmap aligned to each client’s future needs
Requirements
- Nice to have: managed services
- Nice to have: networking
- Nice to have: collaboration
- Nice to have: audio visual technology
- Nice to have: media