- Hong Kong, Hong Kong
- Full-time · Senior
Senior Investment Operations Oversight professional responsible for overseeing outsourced operational services that support the Asia business, ensuring delivery quality, robust control standards and effective risk management across core investment operations activities.
Responsibilities
- Leading oversight of outsourced service providers across Middle Office, Fund Operations and Client Servicing, ensuring strong delivery standards, adherence to SLAs and continuous improvement
- Acting as the primary escalation point for operational issues, service failures, control weaknesses and client-impacting incidents, leading root cause analysis and ensuring sustainable remediation
- Partnering with Client Management, Trading, Fund Management, Distribution and Investments teams to support Asia client service delivery, resolve operational queries and deliver an exceptional client experience
- Building and maintaining strong relationships with internal and external stakeholders, representing the Hong Kong Operations team professionally and establishing credibility and confidence
- Overseeing same-day Asia Client Order Management flows and managing operational risk across the trade lifecycle, cash management, reconciliations and settlements, enabling effective trading across APAC markets
Requirements
- Bachelor’s degree in Finance, Economics, Accounting or a related discipline
- Nice to have: ETFs oversight
- Nice to have: fund accounting
- Nice to have: valuation oversight