IPC ESaaS - Oracle Fusion - Finance Functional Consultant (Offshore)
Zensar · Posted Nov 10, 2026
- India
Responsibilities
- Triage, diagnose and resolve Financials incidents and service requests within agreed guardrails, using runbooks and the known-error database.
- Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
- Triage interface failures and replay known-good classes for Financials-owned seams.
- Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
- Classify every ticket with priority, request type and resolution category to support the Ticket Classification Completeness KPI.